Refund Policy

​​​

I want you to be happy with your pots and will do all I can to make sure you are happy. Please contact me at jenmakespots@gmail.com if you have any issues and I will try to solve these.

​

I measure and describe each item of pottery carefully, so please read descriptions for dimensions, sizes, usage and care instructions etc before making your purchase. Please check you are happy with all the dimensions and descriptions in the listing before placing your order. Each item is unique because it is handmade. I do my best to represent the items as faithfully as possible. 

​

If you would like to return an item that is not suitable please let me know so I can look out for it and I can give you a return address. I can not accept items returned after 14 days of receipt. Unless an item is faulty, return shipping is your responsibility.  If any item is returned in a non-resalable condition (if it gets broken on it’s return journey) a refund won’t be able to be issued so please ensure it is packaged very carefully.

​

​

​